Q: What courier do we use?
A: We now use Ninja Van as our courier partner.
Q: How long does shipping take?
A: It takes 2-3 business days for Metro Manila destinations and 4-5 days outside Metro Manila from the time the order is paid and acknowledged. However, Ninja does not deliver on Sundays. If any orders are paid on Friday or Saturday, please expect your package to be delivered the following week.
Q: How long does it take for my order to be shipped?
A: Orders paid today will be shipped the following day.
Q: What day does orders over the weekend resumes?
A: Orders that are paid on Friday to Sunday will be shipped Tuesday the following week.
Q: How much does shipping cost?
A: Minimum shipping cost is Php 80.00, however, orders that will exceed minimum weight will be charged additional shipping cost unless notified.
Q: How do I track my order?
A: We usually provide your tracking number (upon request) and track it at www.ninjavan.co/en.ph
Q: Do you ship outside the Philippines?
A: Yes we do, you can ask pricing via our email. Just go to INQUIRIES on our menu page and we’ll answer you as soon as we can.